RETURNS AND EXCHANGES
We Guarantee Everything We Sell
Unfortunately at Ngozi Sweet Blessings, we DO NOT offer refunds. If for any reason you are not completely satisfied with your product, simply return for a full exchange, subject to the following policy:
- All exchanges should be accompanied by an original receipt. If the item was a gift, please contact us.
- Returns and exchanges must be requested within 7 days of receipt of product. If this item was shipped, it would be within 7 days after you signed received for your package.
- The returned or exchanged product should be unused & undamaged with all original packaging.
- The Customer is responsible for all shipping charges. This includes the cost for returning the package to us and for the new order to be shipped to you. The original shipping cost will not be refunded. Upon receipt of returned goods, shopngozi.com reserves the right to deny return if the product does not meet policy requirements.
- Only purchases made on shopngozi.com will be eligible for exchanges. We will not exchange if you have purchased from one of our stockists.
- Exchanges are subject to product availability.
Please note we can't accept returns or exchanges for any of our [Skin/Body care] items. These would include our butters and organic soaps.
We try to ensure the quality and safe delivery of all our products. If your item arrived defective or broken, please contact us immediately via email at email@example.com
How to Make an Exchange
Please contact us at firstname.lastname@example.org to initiate an exchange. Our team will be happy to assist you with the process for eligible items.
- Products are not intended to diagnose, treat, cure, or prevent any disease.
- All products are for external use only.
- Don't use a product if you have any known allergy or sensitivity to any of the ingredients listed.
- Discontinue use if you experience any skin irritation.
If you would like to cancel your online order, it must be within 24 hours from your original purchase time and date. In those circumstances where orders are fulfilled within that time frame, we would not be able to cancel your order. Please email us at email@example.com cancel your order if it is within that 24 hour period.